FAQ

The ORB Sport mobile app tracks over 20 metrics and more will be added in the future. The ORB Sport mobile app is the best place to discover the breadth of data that’s available to athletes. See all metrics here.

You can get live data during an exercise session with the ORB Sport mobile app. If your mouthguard is connected and in communication range with your phone, the app will display live heart rate data, live heart rate zones, active calories burned, and session duration.

ORB Sport mouthguard can be used as a standard BLE (Bluetooth® low energy) heart rate monitor and can pair with third-party apps or devices that accept a BLE heart rate service. Currently, it cannot share or export data to other health apps.

No, you don't. ORB Sport mouthguard stores data on the device, so you can leave your phone behind and focus on training. After your session, sync up to gain all your data insights. If your mouthguard is connected and in communication range with your phone, you can stream heart rate and active calories in real time.

No, you do not need the app for the mouthguard to work. However, you do need the app to access your data and to experience ORB Sport smart mouthguard at its full potential. The app is required to see all the data that ORB Sport mouthguard tracks.

Currently, the app is designed for iOS only and is available in the Apple App Store. An Android app will be available in the future. Please check our website or follow us on social to get the latest information and updates.

A membership is $7.99/month billed monthly or $58.99/yr billed annually (~ $4.92/month) with a 7-day free trial.

Currently, it is only available in English.

It will be shipped to you within one to two weeks after we receive a viable impression of your teeth using the impression kit we provided you.

We only ship within the U.S. However, we may potentially ship to other countries in the future. Please check our website or follow us on social to get the latest information and updates.

There are no age restrictions, but longevity of the mouthguard may be limited in younger athletes due to growth-related tooth movement.

No, it is not recommended for anyone wearing braces.

Up to 4.5 hours recording in Game Mode.

ORB Sport mouthguard uses Bluetooth 5, the range of which is in the public domain. However, many factors can affect the reception distance, so the distance required to sync may vary.

ORB Innovations values its customers, and your trust in us to respect your privacy is a responsibility we take seriously. Please refer to our Privacy Policy and Personal Information statement on this website for more information.

Our mouthguards have been designed to protect teeth first and foremost. We use the same high-quality EVA plastic used in regular mouthguards to offer maximum comfort and protection.

ORB Sport mouthguard has been extensively tested for the required aspects of safety by our internal engineering team and Intertek, a world-renowned testing company. It has passed electronic testing protocols for the U.S. market and has received the legally required FCC certifications. All required certification information can be found on the product label.

ORB Sport mouthguard is not a medical diagnostic or detection tool and should not be used for identifying concussions or other traumatic head injuries. Its primary use is as a fitness tracker, with head impact data as a useful wellness indicator.

In 2010, future CEO Robert Paterson suffered a severe head injury during a rugby match. It was misdiagnosed, leaving him bedridden for weeks. 

Thankfully Rob recovered, but the incident lingered in his mind. While at one of the world’s foremost engineering and sports science research institutions — Loughborough University in the U.K. — he became very intrigued by data. He realized it could help unravel the mysteries of the body and unlock human potential.

After leaving university, Rob teamed up with co-founder Tom Quinn to start ORB Innovations, a company that empowers people to be their best selves through data-driven technology.

Please visit the Contact Us section of our website, or call (866) 499-0058 to speak with one of our team members.

If you have any questions about the status of your order, please visit the Contact Us section of our website, or call (866) 499-0058 to speak with one of our team members.